❓ Frequently Asked Questions

❓ How do I create an account on Kelal Gateway?

Creating an account is simple! Download the app, tap "Sign Up", enter your phone number, and follow the verification process. You'll receive a verification code via SMS to complete your registration.

❓ I'm not receiving the verification code. What should I do?

If you're not receiving the verification code, try these steps:

• Check if your phone number is correct
• Ensure you have good network coverage
• Wait a few minutes and try again
• Check your spam folder for SMS messages
• Contact support if the issue persists

❓ Can I change my phone number after registration?

Yes, you can update your phone number. Go to Profile → Settings → Account Information → Phone Number. You'll need to verify the new number with a code before the change takes effect.

❓ How do I reset my password if I forget it?

If you forget your password, tap "Forgot Password" on the login screen. Enter your registered phone number, and you'll receive a reset code via SMS. Use this code to create a new password.

❓ How do I find events near me?

Use the search and filter options on the Events page. You can filter by location, date, category, and price range. The app will show events based on your preferences and location settings.

❓ How do I purchase tickets for an event?

To buy tickets:

1. Browse and select your preferred event
2. Choose your ticket type and quantity
3. Review event details and ticket information
4. Proceed to payment using your digital wallet
5. Complete the transaction and receive your digital ticket

❓ Can I get a refund if I can't attend an event?

Refund policies vary by event organizer. Check the event details page for specific refund terms. Generally, refunds are available up to 24-48 hours before the event, but some events may have different policies.

❓ How do I access my digital tickets?

Your digital tickets are available in the "My Tickets" section. Each ticket has a unique QR code that will be scanned at the event entrance. You can also download tickets as PDF files for offline access.

❓ What happens if I lose my phone before an event?

Don't worry! Your tickets are linked to your account, not your device. Simply log in to your account on any device or contact the event organizer with your booking details. They can verify your identity and provide entry.

❓ How do I set up my digital wallet?

Setting up your digital wallet is easy:

1. Go to Profile → Wallet
2. Tap "Set Up Wallet"
3. Choose your preferred payment method
4. Add your bank account or card details
5. Verify your identity if required
6. Start using your wallet for payments

❓ Is it safe to add my payment information?

Yes, absolutely! We use bank-level security encryption to protect your payment information. Your data is never stored on our servers and all transactions are processed through secure payment gateways that comply with international security standards.

❓ What payment methods are accepted?

We accept various payment methods including:

• Bank transfers (direct deposit)
• Credit and debit cards (Visa, MasterCard)
• Mobile money services
• Digital wallets (Apple Pay, Google Pay)

Available options may vary by region and event.

❓ How long do transactions take to process?

Most transactions are processed instantly. However, some payment methods may take 1-3 business days to reflect in your wallet balance. You'll receive a confirmation email once the transaction is complete.

❓ How do I create an event as an organizer?

To create an event:

1. Go to the main menu and select "Create Event"
2. Fill in event details (name, date, location, description)
3. Set ticket prices and categories
4. Upload event images and promotional materials
5. Review and submit for approval
6. Once approved, your event will be live on the platform

❓ How long does event approval take?

Event approval typically takes 24-48 hours during business days. We review each event to ensure it meets our community guidelines and quality standards. You'll receive a notification once your event is approved or if any changes are needed.

❓ Can I edit my event after it's published?

Yes, you can edit most event details after publication. Go to your Event Dashboard → Manage Event → Edit. Note that some changes (like date and major venue changes) may require re-approval to ensure attendee safety.

❓ How do I track ticket sales and revenue?

Access your Event Dashboard to view real-time analytics including:

• Total tickets sold
• Revenue generated
• Attendee demographics
• Sales trends and patterns
• Payment status and history

❓ The app is running slowly. What can I do?

Try these troubleshooting steps:

1. Check your internet connection
2. Close and restart the app
3. Clear app cache (Settings → Storage → Clear Cache)
4. Update to the latest app version
5. Restart your device

❓ I'm not receiving push notifications. How do I fix this?

To fix notification issues:

1. Go to Settings → Notifications
2. Ensure notifications are enabled
3. Check device notification settings
4. Verify app permissions in device settings
5. Restart the app after changing settings

❓ The app crashes when I try to open it. What should I do?

If the app keeps crashing:

1. Force close the app completely
2. Restart your device
3. Check if you have the latest app version
4. Clear app data (Settings → Apps → Kelal Gateway → Storage → Clear Data)
5. Reinstall the app if the issue persists

❓ Can I use the app offline?

Some features work offline, but most require an internet connection. You can view previously downloaded tickets and basic profile information offline, but browsing events, making purchases, and receiving updates require an active connection.

❓ How do I change the app language?

To change the language:

1. Go to Settings → Language
2. Select your preferred language (English or Amharic)
3. The app will restart and display in the new language

❓ Will changing the language affect my account data?

No, changing the language only affects the app interface. Your account information, tickets, and personal data remain unchanged. The language setting is stored locally on your device.