🎯 Support & Help Center

We're here to help you get the most out of Kelal Gateway

📱 App Information

Current Version: 3.5.3 | Build: 47

Platforms: iOS & Android | Languages: English, Amharic, French & Oromo

🚀 Quick Help

Need immediate assistance? Here are the most common ways to get help:

📧 Email Support: support@kelalgateway.com
🌐 Website: kelalgateway.com
📱 In-App: Settings → Support & Help

📱 Demo Videos

Watch our step-by-step video tutorials to learn how to use Kelal Gateway effectively:

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Create / Register a Paid Event

Learn how to create and register paid events on the platform

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🎬

Create a Private Event with Private Venue

Set up private events with custom venues and menu selection

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🎬

Navigate Organizer & Event Dashboard

Master the organizer dashboard and event management tools

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📱 Please follow us on TikTok

📱 Follow @kelal.gateway

🎫 Member Guides

Step-by-step guides for guests attending events — buying tickets, payments, and entrance check-in.

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How to Buy an Event Ticket

Event Details → payment → My Tickets → QR check-in at the entrance
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Kelal Pay — Menu Payments at Events

Pay at the bar with Cashier QR — separate from buying your entry ticket

🎪 Event Organizer Guides

Step-by-step written guides for members creating events. Open from Organizer Dashboard → Help Center or Settings → Help Center.

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Register as Event Organizer (Individual / Business)

Account setup, TIN, compliance documents, phone verification, and terms
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Full Event Creation Process

Organization → Event → Venue → Review & Launch — public & private paths
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Create a Free Event

Free tickets or RSVP with public/private event and venue options
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Create a Paid Event

Ticket tiers, Kelal Live, commission, compliance, and payouts
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Create a Donation Event

Pay-what-you-wish fundraising with the same compliance as paid events
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Event Dashboard — Complete Guide

Staff, check-in, menu, VIP, notifications, start/end event, and reports
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Kelal Pay — Menu Payments at Events

Members pay at the bar; bartenders run Cashier QR and scan free-drink codes

🔧 Common Issues & Solutions

❓ How do I create an account?

Download the app, tap "Sign Up", and follow the registration process. You'll need a valid phone number for verification.

🎫 How do I buy tickets?

Open an event’s Event Details page, tap Get Ticket, choose your tier, and pay with Kelal wallet or ETB gateways (Telebirr, CBEBirr, M-PESA, and more). Your digital ticket lands in My Tickets — show the QR at the entrance. Full walkthrough: How to Buy an Event Ticket.

💰 How do I set up my digital wallet?

Go to Profile → Wallet, follow the setup instructions, and add your preferred payment method.

🔔 How do I enable notifications?

Go to Settings → Notifications and toggle on the notification types you want to receive.

🌍 Can I use the app in different languages?

Yes! The app supports English, Amharic, French, and Oromo. Change language in Settings → Language. Help Center guides open in your chosen language automatically.

📱 How do I update the app?

For updates, visit your device's app store (Google Play Store or Apple App Store) and update from there.

🎉 Event Management Help

For Event Attendees:

For Event Organizers:

🛠️ Technical Support

If you're experiencing technical issues:

  1. Check your internet connection - Ensure you have a stable connection
  2. Restart the app - Close and reopen the application
  3. Update the app - Make sure you have the latest version
  4. Clear app cache - Go to Settings → Storage → Clear Cache
  5. Contact support - If issues persist, reach out to our team

📞 Still Need Help?

Our support team is ready to assist you with any questions or issues.

📧 Contact Support 🌐 Visit Website

Response Time: Within 24 hours
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EAT

📚 Additional Resources

Explore these resources to learn more about Kelal Gateway:

❓ FAQ 📖 Help Documentation